Stop Talking About Millennials and Start Talking With Them
December 5, 2016
Join me on December 6th at 1pm ET for a webinar panel discussion with three very smart Millennials as we discuss how this generation is viewing the workplace differently, particularly in the context of membership organizations.
The Culture Chat Podcast: Culture and the Customer Experience
November 30, 2016
In this episode of the Culture Chat podcast, we're excited to dig into the topic of culture as it relates to the customer experience. Tony Hsieh, CEO of Zappos, once famously said that "brand is a lagging indicator of culture" - in this conversation we talk to Aimee Lucas, customer experience transformist at the Temkin Group, about her thoughts on how exactly culture impacts how customers relate to the companies they interact with.
Guest Post by Beth Kanter and Aliza Sherman, Co-Authors, The Happy Healthy Nonprofit: Strategies for Impact without Burnout. We are VERY excited to have been quoted in this awesome book and the lessons shared, while addressed to folks who work in the nonprofit sector, clearly apply to anyone in the workforce. Enjoy! And buy the book!
Guest post by Amanda Kaiser. Association professionals say their association is not innovating because they are under-resourced, they don’t have the right ideas or don’t know how to prioritize between a bunch of great ideas, or the association’s stakeholders (leadership, staff, board, members) fear risk. These are challenges for sure, these are even the challenges the most innovative associations have had, but these challenges are not insurmountable. They should not be stopping us in our tracks. In fact, dig in and what we find are a handful of myths, myths uncovered in the 2016 Association Innovation Research Study, that are holding us back.
Do you have a great culture, but need a way to describe it? Do you know how to create your own Culture Code? Maybe you’re one of the 15 million people (yeah you read that right) who have flipped through Netflix’s culture deck.
In our culture work, we use our Workplace Genome to 1) provide our clients the most powerful themes that underlie what differentiates them, 2) tie their core values to real behaviors, and 3) identify and name underlying accelerators that they can now prioritize or inhibitors they can fix. And as a result of this simple and deeply compelling three-step process, they now have, among many other things, a Culture Code artifact that they can then use to keep their culture top of mind with existing staff and to share with new hires and bring them into the fold.
The Culture Chat Podcast: NTEN and the Relationship Between Community and Culture
November 5, 2016
In this episode, we talk to Amy Sample Ward, CEO of The Nonprofit Technology Network, a nonprofit that serves nonprofits. NTEN grew out of the community that birthed it and its community feeds and is integral to the maintenance, protection and evolution of their culture.